Shipping policy

Shipping Policy

We aim to process and deliver orders as efficiently as possible.

Order Processing

Orders are normally processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.

Delivery

Delivery is available to eligible addresses within South Africa through our appointed delivery partners.

The estimated delivery timeframe displayed at checkout or communicated after purchase is an estimate and may vary due to circumstances outside our reasonable control.

Delivery Delays

Delivery may occasionally be delayed because of:

* High order volumes
* Public holidays
* Weather conditions
* Courier delays
* Incorrect or incomplete delivery information
* Remote-area delivery requirements
* Other circumstances outside our reasonable control

We will make reasonable efforts to assist customers where a delivery is delayed.

Delivery Address

Customers are responsible for providing accurate and complete delivery information.

If an incorrect address is supplied, additional delivery charges or delays may apply where permitted.

Damaged Deliveries

If your order arrives damaged, please contact us at online.za@lecreuset.com as soon as reasonably possible and provide photographs of the packaging and product.

Shipping Charges

Applicable delivery charges will be displayed at checkout before payment is completed.

Contact

For shipping enquiries:

Email: online.za@lecreuset.com