Refund policy
Return and Refund Policy
We want you to be completely satisfied with your purchase. If you experience an issue with your order, please contact us at online.za@lecreuset.com and our customer service team will assist you.
Returns for Defective or Faulty Products
All products are supplied subject to applicable South African consumer protection laws.
If a product is defective, unsafe, not of good quality, not in good working order, or otherwise fails to meet the requirements of the Consumer Protection Act 68 of 2008, you may be entitled to return the product within the applicable statutory period.
Under Section 56 of the Consumer Protection Act, consumers may return qualifying defective goods within six months of delivery, subject to the requirements of the Act. Depending on the circumstances and the consumer’s election, the goods may be repaired, replaced or refunded.
Change-of-Mind Returns
Change-of-mind returns may be accepted at our discretion and may be subject to the product being unused, undamaged and in its original packaging.
Certain products may not be eligible for a change-of-mind return where permitted by applicable law.
Nothing in this policy limits or excludes any consumer rights that cannot lawfully be limited or excluded.
Products Damaged During Delivery
If your order arrives damaged, please contact us as soon as reasonably possible at:
Email: online.za@lecreuset.com
Please provide your order number and photographs of the packaging and damaged product so that we can investigate the matter and assist you.
Refunds
Where a refund is approved, the refund will generally be processed using the original payment method, subject to the applicable payment provider’s processing times.
The time it takes for the funds to reflect in your account may depend on your bank or payment provider.
Exchanges
Where appropriate and subject to availability, we may offer a replacement product instead of a refund.
If the replacement product is unavailable, an alternative remedy may be offered in accordance with applicable law.
How to Request a Return
To request a return, please email online.za@lecreuset.com with:
* Your full name
* Order number
* Product name
* Reason for the return
* Photographs, where relevant
* Any other information reasonably required to assess the request
Our team will provide instructions regarding the next steps.
Contact
For return, refund or product-related enquiries:
Email: online.za@lecreuset.com
We reserve the right to update this policy from time to time, provided that any changes will not unlawfully affect rights that have already accrued to consumers.