Privacy policy
Privacy Policy
We respect your privacy and are committed to protecting personal information handled through our online store.
Information We Collect
When you place an order, create an account, contact us or interact with our website, we may collect information such as:
* Name
* Email address
* Telephone number
* Billing and delivery address
* Order information
* Payment-related information necessary to process your transaction
* Information you provide when contacting customer support
How We Use Your Information
We may use personal information to:
* Process and fulfil orders
* Process payments
* Arrange delivery
* Provide customer support
* Respond to enquiries
* Manage returns and refunds
* Improve our website and services
* Detect and prevent fraud or misuse
* Comply with legal and regulatory obligations
Payment Information
Payments may be processed through third-party payment providers. We do not intentionally retain complete payment-card information where this information is processed securely by an external payment provider.
Sharing Information
We may share relevant information with trusted service providers where necessary to operate our business, including payment processors, delivery providers, technology providers and customer-support providers.
We do not sell your personal information for monetary gain.
Cookies
Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website usage and improve the customer experience.
Marketing Communications
Where required by applicable law, we will obtain appropriate consent before sending electronic direct marketing communications.
You may request to stop receiving marketing communications by following the unsubscribe instructions in the relevant communication or contacting us.
Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including rights to request access to, correction of or deletion of certain personal information and to object to certain processing.
Privacy enquiries can be sent to:
online.za@lecreuset.com
Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.